Processes & Systems FAQs

Visit the URA web portal ura.go.ug and on the home page, click Make a payment

 

From the menu on the left hand side, click Generate a payment slip and select  Click here to register a payment

On the payment registration page;

  • Under Taxpayer details, provide the taxpayer TIN , taxpayer name and district/city
  • Under period selection, select the tax period for which you are making payment
  • Under basis of payment,select the applicable basis of payment

 

Under payment details>>Tax head, select the correct tax head for which you want to make payment e.g. income tax and  click on load periods

Under load periods, Fill in the period for which you are making payment and click Add period

 

Next, fill in the amount to pay

Under payment methods, enter text from the given image and click Accept and Register.

Once you have submitted, the payment registration slip will be generated. Take note of the payment registration number that is indicated on the payment registration slip or print the slip and make payment in the bank or via mobile money or any  other URA payment modes.

 

NOTE: The applicant must be over 18 years and above of age , and starter classes or groups are; A-Motorcycles, B-Motor cars with a seating capacity up to 7, Dual purpose and goods vehicles up to 3.5tons and H- Tractors

  • Please visit the website ura.go.ug and on the home page click on e-services and go to payment.
  • Then click on payment registration, then select NTR as Tax head and chose from the drop down of the NTR head, fill in all details in mandatory fields and click on accept and register.
  • You will get a payment slip to print out two copies and proceed to the bank to clear.
  • Thereafter, you will go to portal again and click on the link Download manual forms, Domestic taxes and download permit forms.
  • Then select Click on TR VII form for the application of Full permit, Duplicate permit, Provisional permit, extension of permit class, and exchange of a foreign permit.
  • Fill and take the stamped slip from the bank with the filled forms with the required attachments (Medical form) to Face Technology.

NB: Provisional permit is valid for three months and renewable at a cost.

  • Please visit the website ura.go.ug and on the home page
  • Click on e-services and go to payment then click on payment registration.
  • Then select NTR as Tax head and chose from the drop down of the NTR head.
  • Fill in all details in mandatory fields and click on accept and register. You will get a payment slip to print out two copies and proceed to the bank to clear.
  • After, you will go to the URA webportal again and click on the link Download manual forms, Domestic taxes and download permit forms then select Click on TR VII form for the application of Full permit, Duplicate permit, Provisional permit,extension of permit class, and exchange of a foreign permit.
  • Fill and take the stamped slip from the bank with the filled forms with the required
    attachments to Face Technology.

  • Please visit the website ura.go.ug and on the home page click on e-services and go to payment then click on payment registration,
  • Then select NTR as Tax head and chose from the drop down of the NTR head, fill in all details in mandatory fields and click on accept and register.
  • You will get a payment slip to print out two copies and proceed to the bank to clear.
  • Thereafter, you will go to URA webportal again and click on the link Download manual forms, Domestic taxes and download permit forms then select Click on TR VII form for the application of Full permit, Duplicate permit, Provisional permit, extension of permit class, and exchange of a foreign permit.
  • Fill and take the stamped slip from the bank with the filled forms with the required attachments including Medical form endorsed by medical personnel to Face Technology.

Requirements
 Work permit/Defendant’s pass.
 Uganda operation ID passport for UN personal.
 National ID for East African member countries ( Kenya, Tanzania and Rwanda) for nonUgandans.
 Refugee identity cards issued by Prime minister’s office for refugees.
 Translation from Makerere University or own embassy if not in English.
 Diplomatic ID for Diplomats

  •  Please visit the website ura.go.ug and on the home page
  • Click on e-services and go to payment then click on payment registration.
  • Then select NTR as Tax head and chose from the drop down of the NTR head.
  • Fill in all details in mandatory fields and click on accept and register. You will get a payment slip to print out two copies and proceed to the bank to clear.
  • Thereafter, you will go to portal again and click on the link Download manual forms,
  • Domestic taxes and Permit forms then select Click on Form XII form for the application form for Permit renewal and fill.
  • Take the stamped slip from the bank with the filled forms with the required attachments to Face Technology.

  • Please visit the website ura.go.ug and on the home page
  • Click on e-services and go to payment then click on payment registration, then select NTR as Tax head and chose from the drop down of the NTR head,
  • Fill in all details in mandatory fields and click on accept and register.
  • You will get a payment slip to print out two copies and proceed to the bank to clear
  • Thereafter, you will go to portal again and click on the link Download manual forms, Domestic taxes and download permit forms.
  • Then Click on TR VII form for the application of Full permit, Duplicate permit, Provisional permit, extension of permit class, and exchange of a foreign permit.
  • Fill in and take the stamped slip from the bank with the filled forms with the required attachments including Medical form endorsed by medical personnel to Face Technology.

Please visit the website ura.go.ug and on the home page click on e-services and go to payment
then click on payment registration,

  • Then select NTR as Tax head and chose from the drop down of the NTR head, fill in all details in mandatory fields and click on accept and register.
  • You will get a payment slip to print out two copies and proceed to the bank to clear.
  • Thereafter, you will go to portal again and click on the link Download manual forms, Domestic taxes and download permit forms then select Click on TR VII form for the application of Full permit, Duplicate permit, Provisional permit, extension of permit class, and exchange of a foreign permit.
  • Fill in and take the stamped slip from the bank with the filled forms with the required attachments including Medical form endorsed by medical personnel to Face Technology

Requirements for Duplicate Permit:

LOST –
 Attach a written police statement, a newspaper advert.
 Change of Particulars: Affidavit and gazette, Payment of stamp duty.
 Duplicate fees paid.

ADD OR CHANGE OF NAMES: e.g. Husband’s or any acquired names, attach the following:

 Marriage certificate
 Birth certificate
 Affidavit

  • Before validating vehicle details, please note the following;
    -The old registration book (logbook) must be in your names.
    -You need to have the serial numbers of both plates.
  • Then Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and password.
  •  Under e-services, click on Motor vehicle registration, select Add vehicle details from the extended menu.
  • Fill in the required details in all the provided pages and submit application.
  • Upon submission, you will get an e-acknowledgment receipt, scroll down the page, click print to get the receipt for tracking status of your application. And wait for the response from the Processing office.
  • Upon approval, you will get feedback both on your registered email and received messages on your portal account for either approval or rejection notice.

Note: the vehicle must have been validated and it has a new logbook, you can get one following
the guide below;

  • Kindly note that the service is available online. Please visit the URA web portal, ura.go.ug and Login to your account with TIN and password.
  • Under e-services select Motor Vehicle Registration from the menu. On the extended menu select Applications.
  • Select new form and select duplicate in the purpose
  • Fill in the details on the first page.
  • Go to duplicate page and answer question 1. Fill in the field below up to number 5.
  • Go to attachment page and select the document you will attach on the application
  • Go Payment details page and select and click on Register payment. Select Bank and payment mode and click submit.
  • On submission you will get an acknowledgement receipt and payment registration slip
  • Print out and go and pay in the Bank and go to Licensing office with your application and the Book/plate will be processed.

Note that the process is done online and to apply for change of ownership you must have a new registration book in your names.

  • Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and password.
  • Under e-services, Point on Motor Vehicles registration then select applications from the extended menu.
  • Under form type, select new form, then Purpose of Application as Change of ownership.
  • Fill in all the mandatory fields; then click on ReReg Trans & Dereg Page and enter the transferee (Buyer)’s TIN and, enter the reason for Transfer at the bottom of the page.
  • Select the attachments and go to the payment Registration page and click on Register Payment. Details of transfer fees will Auto populate, select bank and payment mode then submit the application.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print the receipt, print the form and payment slip. Make payments in the selected bank and submit application to Licensing office for approval with attachments.

Note that the process is only done online and to apply for Re-Registration you must have a new registration book in your names.

  • Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and password. Under e-services, Point on Motor Vehicles registration then select applications from the extended menu.
  • Under form type select new form then Purpose of Application as Re-Registration.
  • Fill in all the mandatory fields then click on ReReg Trans & Dereg page and select the plate category you want to change to.
  • Select the attachments and go to the payment Registration page and click on Register Payment. Details of Re-Registration fees will Auto populate, select bank and payment mode then submit the application.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print the receipt, print the form and payment slip. Make payments in the selected bank and submit application to Licensing office for approval with attachments.

Note that the process is only done online and to apply for Alteration you must have a new registration book in your names.

  • Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and password. Under e-services, Point on Motor Vehicles registration then select applications from the extended menu.
  • Under form type select new form then Purpose of Application as Alteration.
  • Enter vehicle number and check box alters vehicle details and checks the field you want to alter
  • Click on Vehicle Details page and edit the details you want to change.
  • Select the attachments and go to the payment Registration page and click on Register Payment. Details of Alteration fees will Auto populate, select bank and payment mode then submit the application.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print the receipt, print the form and payment slip.
  • Make payments in the selected bank and submit the application to Licensing office for approval with attachments.

Note that the process is only done online and to apply for De-Registration you must have a new registration book in your names.

  • Visit the URA web portal (ura.go.ug) and log in to your TIN account using TIN and password. Under e-services, Point on Motor Vehicles registration then select applications from the extended menu.
  • Under form type select new form then Purpose of Application as De-Registration.
  • Click on ReReg Trans & Dereg page and the reason for De-Registration.
  • Select the attachments and go to the payment Registration page and click on Register Payment. Details of De-Registration fees will Auto populate, select bank and payment mode then submit the application.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print the receipt, print the form and payment slip.
  • Make payments in the selected bank and submit application to Licensing office for approval
    with attachments.

Please note that you need the following requirements:

  • An affidavit to this effect sworn before the Commissioner for Oaths with stamp duty
    certificate.
  • A copy of a Public Notice run in the daily newspapers declaring your intention to transfer
    the motor vehicle
  • A Court Order instructing the Licensing Officer to transfer the vehicle to your names.
  • Copies of your current/valid identification documents
  • Original registration book with transfer forms properly filled.
  • Avail the motor vehicle to the Licensing Officer for inspection
  • Then all necessary fees will be assessed, issued to you to effect the payment.
  • Submit your application with the above attachments for approval

NB you should submit your application with an attachment of the newspaper advert which
is 14 days due from date of publication.

Note that this facility is only available for vehicles which have new registration books

  • Visit the web portal ura.go.ug click on e-services.
  • Under motor vehicle, click on search and certification
  • Capture applicants TIN, if available, details will be auto populated in grey, or select No if
    you do not have a TIN and fill in the applicant details.
  • Enter the motor vehicle number that you need to get details; select the type of application;
    fill in payment details; and then submit application. Upon submission, you will receive an eacknowledgment receipt.
  • Click on the payment registration number to generate the payment slip that you will take to
    the bank to effect the payment.
  • Upon payment in the bank, go back to http://ura.go.ug and click on e-services under motor
    vehicle and Select Motor vehicle search details.
  • Enter the reference number and search code. Upon submission, you will see the vehicle
    search details.
  • Note: If you paid for Search and certification you will get copies of the vehicle details from the
    licensing officer. However, if you paid for search you will only be in position to view the details
    online.

Note that this facility is only available for vehicles which have new registration books

  • The interested party writes to the licensing office and makes declaration of instrument to
    pay stamp duty.
  • Documents are delivered to Licensing office for acknowledgement and if the officer is
    satisfied with the details, an assessment to pay endorsement fee of Ug shs50000 will be
    raised.
  • The interested party makes payment to the bank then returns the evidence to Licensing
    office.
  • Upon confirmation of payment, the application will be processed and the registration book
    with Third Party Endorsement issued.

Renewal of dealers plate, PMO, PSV and OTV
PMO- Private Motor Omnibus
PSV – Public Service Vehicles
OTV – Owners Transport Vehicle

Note that this facility is only available for those who have dealer’s plates

  • Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and
    password.
  • Under e-services, Point on Motor Vehicles registration then select Dealer’s License
    applications from the extended menu.
  • Open DL Details Page fill in all mandatory fields, select the attachments and proceed to the
    payment registration page and select the payment head and subhead and click add.
  • Select bank and mode of payment and submit.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print
    the receipt, print the form and payment slip.
  • Make payments in the selected bank and submit application to Licensing office for approval
    with attachments.

  • Note that this facility is only available for those who have OTV plates.
  • Visit the URA web portal (ura.go.ug) and Login to your TIN account using TIN and
    password. Under e-services, Point on Motor Vehicles registration then select Owner’s
    Transport Vehicle applications from the extended menu.
  • Open OTV Details Page fill in all mandatory fields, select the attachments and proceed to
    the payment registration page and select the payment head and subhead and click add.
  • Select bank and mode of payment and submit.
  • Upon submission, you will get an e-acknowledgment receipt. Scroll down the page to print
    the receipt, print the form and payment slip. Make payments in the selected bank and
    submit application to Licensing office for approval with attachments.

  • This is all done at the Transport Licensing Board at Old Port bell Road next to Meat Parkers.
    All URA only helps the client register a Payment Online and It’s done in the following ways;
  • Visit the portal ura.go.ug, Click on E services
  • Under Payments select Payment registration
  • Under Tax Head select Other NTR
  • Under Details of other NTR select Ministry of Works and Transport
  • Then another drop down menu will show up where you select PSV and PMO
  • Another drop down Menu will show up of category where you will select
  • Continue and fill in the Payment slip
  • Then accept and Register the payment, A payment slip will display to print out and make
    payment in the bank then take the evidence of payment to Transport Licensing Board
    Ministry of Works.

A return of income is a declaration made on prescribed form to the commissioner on which income earned or a loss made during the period is declared. Examples are PAYE Return, Income tax return, VAT return, Local Excise duty return, WHT return, Gaming and pool bating returns etc.

  • Every tax payer who has chargeable income other than a resident individual whose chargeable income is below the thresh hold.
  • In case of resident company, a return should be filled for all global income.
  • Partnership

  • A non –resident person whose income is derived from sources in Uganda and is subjected to WHT as a final tax.
  • A resident individual whose gross income consists exclusively of employment income derived from a single employer and from which tax has been withheld under the PAYE system.
  • A resident individual whose total chargeable income for the year of income is below the threshold.

  • Provisional return (Individual) – 3 Months After the commencement of the year of income
  • Provisional return(Non-individual) – 6 Months after the commencement of the tax payer’s year of income
  • VAT – 15 Days after commencement of the following month
  • PAYE – 15 Days after commencement of the following month
  • Gaming and Pool Betting Tax (GPBT) – Weekly
  • Local Excise Duty (LED) – 15 Days after commencement of the following month for services For goods in the 21st day
  • WHT – 15 Days after commencement of the following month

  •  A provisional return is a declaration made by the tax payer to URA showing his/her estimated annual income and the corresponding tax payable for that year of income. (Return for the next period)
  • A final return is a declaration made by the taxpayer to URA showing his/her actual income earned including actual tax payable by the tax payer for that year of income. (Return for the past period)

  • Kindly note that the service is available online. Please visit the URA web portal, ura.go.ug and Login to your account with TIN and password. Under e-services, select e-returns, and then select the type of return to be filed, Download the return template
  • Save the template to your preferred location on your computer, you are not supposed to change the default file name,
  •  Open the template, before filling out the template; enable macros by following the instructions on the sheet labeled help, on the form you have downloaded, after enabling macros, close the file and open it again, you should get a pop up message that” Please DO NOT cut and paste any values in the sheet “
  • After filling in all the required information, validate the form by clicking the VALIDATE button on the last page of the return to generate an upload file.
  • Save an upload file on the preferred location, It is better not to rename the upload file
  • Log on to your account again, Under e-services, select e-returns, and then select the type of return to be filed, select the return period Enter text image as it appears, click on browse to attach an upload file, click upload to submit the return online.
  • If the upload is successful, click Submit, to submit your return
  • An e-Acknowledgement receipt will be generated and a copy sent to the email address provided at registration and the TIN account. An e-Acknowledgement receipt will be generated and a copy sent to the email address provided at registration and the TIN account.

  • Kindly note that the service is available online. Please visit the URA web portal, ura.go.ug and Login to your account with TIN and password.
  • Under e-services, select e-returns and go to amendment section and select the type of return to be amended.
  • Download the return
  • Upon clicking on download template for amendment, the system will display another window where you need to input the return period and click submit.
  • On clicking in the above box, the system will bring another window where you need to download the original return that was submitted.
  • The original return will appear in a compressed (encrypted) file which you can save in a desired location. Double click on the folder to get the screen below.
  • Double click on the encrypted excel file, then wait as the system processes the file
  • Under section B select status as amended, fill in the reference number for the original return and date when return was filed.
  • Change the details intended and generate an upload file, save the upload file on the desired location.
  • Log on to your account again, under e-services, select e-returns, and go to amendment section and select the type of return to be amended.
  • Select the return period Enter text image as it appears, click on browse to attach an upload file, click upload to submit the return.
  • On submission an acknowledgment receipt will be generated.

  • Kindly note that the service is available online. Please visit the URA web portal, ura.go.ug and Login to your account with TIN and password.
  • Under e-services, select e-returns, under others select View History
  • On the page that opens Use the date selector to choose appropriate return period and the return form, and click show.
  • Details will appear, click on the reference number highlighted in Blue to print the forms and the receipt

  • Please note that the error occurs when you rename the template, that is to say; when you give it a different name or add any unique character. Or when you copy, cut and paste in the template.
  • Renaming disables security settings in the template and the system will not be able to read the file. You are advised to maintain the names given by the system.
  • Please maintain the file name given by the system, do not copy, cut and paste in the template and also observe the formats of values defined in the template.
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