This process highlights the steps followed for a claimant/taxpayer to apply for a n MDA refund

1. A person who makes an error in payment of an ONTR tax goes to the URA web portal ura.go.ug and clicks on Get a Refund link
2. Taxpayer selects Payment made to Ministry, Department or agency (MDAs) and click here to apply
3. Fills in Taxpayer details mandatory fields include

• Payment Registration Number – 13 digits (this auto populates the name of the taxpayer name)
• Email address
• Trading Center, District, County, Subcounty, Parish and village
• Mobile number and email address and click next

4. Under the Refund Details Page, the acknowledgement date, Amount claimed, MDA and Tax head are auto populated however the taxpayer fills in the mandatory fields below

• Reason for Refund claim (detailed)
• Name of Bank (must be a commercial bank)
• Bank Branch
• Account Number
• Account holder Name (must be same as the applicant name) and clicks next

5. Go to the Attachments page

• Select the type of attachment (erroneous bank slip and correct bank slip) and any other document (letter from MDA if available)
• Click choose file to attach the document and click upload (the document should reflect under file Name as having been attached)
• Enter the text Image
• Click save

The taxpayer will receive an acknowledge receipt with an acknowledgement number.

This process highlights the steps followed for a claimant/taxpayer to apply for an NTR refund

1. A claimant who makes an error in payment of a NTR tax goes to the URA web portal ura.go.ug and clicks on Get a Refund link
2. Taxpayer selects Motor vehicle or Driving permit link and click here to apply
3. Fills in Taxpayer details mandatory fields include

• Select Refund type Motor vehicle – enter Number plate, driving permit – enter permit number
• Refund amount
• Payment Registration Number – 13 digits (this auto populates the name of the taxpayer name)
• Email address
• Trading Center, District, County, Subcounty, Parish and village
• Mobile number and email address and click next

4. Under the Refund Details Page, Capture the following

• Reason for Refund claim (detailed)
• Name of Bank (must be a commercial bank)
• Bank Branch
• Account Number
• Account holder Name (must be same as the applicant name) and clicks next

5. Go to the Attachments page

• Select the type of attachment (bank slip or assessment slip)
• Enter the text Image
• Click save

Note:

1. The portal currently has no provision for attachments on the portal. Taxpayer will be required to submit copy of attachments to the nearest URA office or send email to services@ura.go.ug.
2. For driving permit refunds, a driving permit and mobile number is a must attachment.

This process highlights the steps followed for a claimant/taxpayer to apply for a Stamp duty refund

1. Before a claimant applies for a stamp duty refund, the client should get a confirmation letter from the respective MDA from which they intended to get a service and did not utilize the stamp duty.
2. The claimant will then visit the Stamp duty office for cancellation of the Stamp duty instrument or apply online for cancellation of the instrument and attach the letter of confirmation from the MDA. They will then receive a cancellation notice with an assessment number which they will use to request for the refund.
3. After getting the cancellation notice the claimant will then go to the URA web portal ura.go.ug and clicks on Get a Refund link
4. Taxpayer selects Motor vehicle or Driving permit link and click here to apply
5. Fills in Taxpayer details form

• Select Refund type as Stamp duty
• Selects Refund For – Use Assessment Number

1. Under the Refund Details Page, Capture the following

• Reason for Refund claim (detailed)
• Name of Bank (must be a commercial bank)
• Bank Branch
• Account Number
• Account holder Name (must be same as the applicant name) and clicks next

2. Go to the Attachments page

• Select the type of attachment (bank slip or assessment slip)
• Enter the text Image
• Click save

Note:

The portal currently has no provision for attachments on the portal for all NTRs. Taxpayer will be required to submit copy of attachments to the nearest URA office or send email to services@ura.go.ug

• For NTRs, a mobile number is a must capture at the payment registration
• A mobile number is a must on all applications
• Bank account should be in the name as registered on the PRN
• Attach both the Erroneous/Wrong/Expired PRN and correct PRN
• Driving permits are a must attachment

ATTACHMENTS FOR CLAIMING AN ONTR & NTR REFUND