3.1 The Claimant fills in a refund claim form (C34), attach all the supporting documents
as mentioned in 2.0 above and submit it to Ministry of Foreign Affairs for
confirmation before it is presented to Customs Refunds Section , Customs Audit
Division.

3.2 The claim is then presented to the Supervisor Refunds Unit for face vetting and if
found acurate ,claim received otherwise returned for correction.

3.3 The face vetted claim is recorded in a receiving register, assigned a reference
number and allocated it to the auditor for review.

3.4 The refunds audit officer shall then review the claim with the accompanying documents presented
against the claimant’s computations for authenticity and accuracy.